Common Question asked

What is the process for getting started with your services?

The process for getting started with our services typically involves an initial consultation to assess the individual’s needs, followed by the development of a personalized care plan and the placement of a trained and certified caregiver.

Are your caregivers trained and certified?

All of our caregivers are trained and certified in providing care for seniors and individuals with disabilities.

What services does your agency offer?

Our agency offers a wide range of services, including personal care, companion care, medication management, fall prevention, and more, tailored to the specific needs of seniors and individuals with disabilities.

What is the difference between 24 hour home care and live in home care?

Live-in home care is a service where one caregiver lives in the home and provides Near around the clock assistance.

You want a live-in caregiver who will ensure that they are taking the best interest of your well-being and safety into consideration, all while providing companionship and support in times when you need it most.

Labour laws require that the live-in caregiver have sleep time, meal time, and free time. Room and board are the responsibility of the client as part of this service. Additional work, If required, may result in additional charges.

We offer both live-in as well as 24-hour services so if you need help with household tasks aside from just companionship we have got those covered too!

What are your hours of operation?

Our agency is open 24/7 and we provide care services at any time that is convenient for the individual and their family

Do you provide care for individuals with specific medical conditions?

Yes, our agency is experienced with providing care for individuals with a wide range of medical conditions, including memory issues, Parkinson's disease, stroke, cancer, heart conditions, and more.

How do you select caregivers for your agency?

We carefully screen and select caregivers based on their qualifications, experience and suitability for providing care to seniors and individuals with disabilities.

Are you a licensed and accredited agency?

Yes, our agency is licensed and accredited by the relevant regulatory bodies.

How do you ensure the safety of your clients?

We conduct regular safety assessments of the Client’s home, provide fall prevention education, and are equipped to handle emergencies.

Do you provide live in Home Care Services?

Yes, we offer live-in-home Care Services, we're a caregiver who lives in the client's home and provides round-the-clock care.

Can you provide care for individuals with multiple languages?

We have bilingual caregivers who can provide care in multiple languages.

How do you handle medication management for your clients?

We have caregivers trained in medication management and who assist clients with their medication regimen.
This includes reminding them when to take their medication, helping with the organization and storage of medication, and communicating with the client's healthcare provider when necessary.

How do you handle special requests or specific needs for clients?

We work closely with our clients to understand their specific needs and preferences, and we make every effort to accommodate special requests or specific needs.

Do you offer specialized care for specific diseases or illnesses.

Yes, we have specialized caregivers who have experience and training in providing care for specific diseases and illnesses such as Alzheimer's disease, Parkinson's disease, stroke, cancer, heart conditions and more.

Do you offer transportation services?

Yes, we offer transportation services for our clients, including assistance with doctor appointments, errands, and other necessary outings.

Do you offer specialized care for end of life?

Yes, we offer specialized care for the end of life, which includes emotional and spiritual support for the client and their family.

How do you handle billing and payment for services?

We work with the client and their family to understand their financial situation and provide a clear breakdown of costs. We accept various forms of payment, including Private Pay.

Is your agency bonded and insured?

Yes, our agency is bonded and insured to protect both our clients and caregivers.

What is the process for making changes or canceling services?

We understand that care needs may change over time, and we work closely with the client and their family to make any necessary adjustments to the care plan. Cancelling services can be done by providing a notice period in advance.